Refund policy
1. Returns
No Returns: We do not accept returns on any products once they have been purchased. Please ensure that you review your order carefully before placing it.
2. Refunds
Refund Policy: We do not offer refunds on any products once the order has been placed and successfully delivered. Refunds will only be considered if the product received is damaged, defective, or if we have made an error with your order.
Shipping Costs: Shipping costs are non-refundable.
Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error with your order or the item is defective. In such cases, we will provide a prepaid return label.
3. Exchanges
No Exchanges: We do not accept exchanges for any products, including requests for different sizes, colors, or designs. Please verify your order details carefully before completing your purchase.
4. How to Report a Damaged or Incorrect Item
Customer Support: If you receive a damaged, defective, or incorrect item, please contact our customer service team at suratsareesw@gmail.com within 1 day of receiving your order. Our team will review your request and assist you accordingly.
5. Return Shipping
Not Applicable: Since we do not accept returns or exchanges, return shipping is not applicable. If an item is confirmed to be damaged, defective, or incorrectly shipped by us, we will provide further instructions.
6. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact us within 1 day of receiving the product. After verification, we will arrange an appropriate resolution at our discretion.
7. Refund Timeline
Processing Time: If a refund is approved due to a damaged, defective, or incorrect item, it will be processed to your original payment method within 5 business days. Processing time may vary depending on your payment provider or bank.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at suratsareesw@gmail.com.
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